Refund Policy and Procedures

Refund Policy for WSQ and SFC Funded Courses

1) The CLIENT/LEARNER is fully aware of the funding criteria governing the Course Fee.

2) If we are unable to conduct the class as per the above schedule for any reason, we will not be liable for any damages incurred by the CLIENT/LEARNER as a result of the cancellation or re-scheduling of said class.

3) Learners MUST attend both training and assessment on the assigned dates and achieve a minimum of 75% attendance.

4) Learners who fail to attend the assessment and/or achieve a minumum of 75% attendance and are certified not yet competent, are not eligible for the SkillsFuture Singapore (SSG) Grant, and the learner or the applicant company is liable to pay the full course fees.

5) If the CLIENT/LEARNER is unable to secure the funding support from SSG for any reason, the CLIENT/ LEARNER will have to pay the full course fee. This refers to learners with at least 75% attendance and certified competent, including individuals who have been blacklisted for funding by SSG. We will not be liable for this.

6) All withdrawal of postponement request are subject to Training Masters Workforce Institute Pte Ltd "Withdrawal and Cancellation Refund Policy":

WITHDRAWAL AND CANCELLATION REFUND POLICY 

Participants who have decided to withdraw or cancel any registered courses are required to submit their requests via Corporate/Student Portal. Training Masters Workforce Institute Pte Ltd will issue refunds based on the table shown below:

There shall be no refund of Fees Paid if the participant is absent or does not attain the required 75% course attendance record without a valid reason or dcoument (E.g Medical Certificate).